They never jerk you around there, and they'll always take as much time to explain what they're doing as you would like them to. I had some bad experiences as a woman/non-car person in Hillsborough before I came here. I've been getting my car serviced here for about two years, and I don't think anyone could persuade me to go anywhere else. I highly recommend it. Also, their service and parts fees are much lower than others in the area. I shopped around a lot before I settled on this place.